USSD: Customers Lament As Banks Remove MTN From Banking Channels

 USSD: Customers Lament As Banks Remove MTN From Banking Channels

MTN reduced the banks’ commission from 3.5 percent to 2.5 percent which did not go well with the banks.

 

MTN customers have taken to social media to lament over their inability to use banking channels including the Unstructured Supplementary Service Data and banking apps.

Most customers were unable to buy airtime, data and transfer money from their MTN lines using the USSD codes.

A reliable source at the telecommunication company disclosed that banks disconnected MTN users without any prior official notice.

He said, “We woke up this morning to see that MTN customers were cut off from USSD services overnight. This has come as a surprise as there was no formal communication from the banks to their customers prior to their taking this action.”

The source explained that the action was due to a disagreement over commission percentages.

According to him, MTN reduced the banks’ commission from 3.5 percent to 2.5 percent which did not go well with the banks.

He added, “The channels were blocked midnight leaving our customers stranded. Interesting that the bank Managing Directors met and quickly took a decision. Subscribers to telecommunications are being denied services by the banks even when they have money in their accounts.

“The government needs to step in and deal with this once and for all. Nigerian banks need to stop their tyrannical posture.”

Lamenting on Twitter, @dinma_x tweeted, “I’ve tried recharging 3k almost 6 times through USSD and it’s not still going through. I hope when it starts working, I won’t be debited 6 times.”

@tommy_viccetti wrote, “The USSD should stop permanently jare. Money wey I don spend alone for N100, N200, N500 airtime with that short code, if I calculate everything I for don buy Benz now.”

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